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SharePoint solutions for the 5 most common Learning Management System complaints

Amber Rasmussen November, 2014
learning management system complaints

In a previous blog, we discussed how to choose a Learning Management System. We provided an easy way to cut the clutter and narrow down the best LMS features to suit your business needs. Unfortunately, it doesn't always go as planned and some companies have ended up with an LMS that is less than ideal. Well discuss in this blog the most common LMS complaints and how SharePoint and ShareKnowledge provide helpful solutions.

But first, let's review our picks of the most important features to consider in an LMS.

Simple user interface and intuitive content authoring tool.
If an LMS is too complicated and users can’t find what they’re looking for, it simply won’t get used.

Reporting and assessment tools.
Reports help an administrator understand the learners’ progress, track trends, iron out imperfections in the content and tweak testing to engage learners better.

Automation.
Time is of the essence, so an LMS that allows trainers to spend more time creating and less time managing is a major bonus.

SCORM Compliant.
Without SCORM, integrating with other vendors is a time-consuming and costly process.

Customizable functionality.
A cookie-cutter LMS that remains static is not ideal for the ever-changing training environment.

We can all agree that these are important features right? Well, it just so happens that we answer phone calls from folks every day that are unhappy with their current LMS. And, in our experience, most of the complaints have something to do with the above features.

So, let’s take a closer look at some of the most common Learning Management System complaints that we hear and how SharePoint and ShareKnowledge together can offer helpful solutions.

Problem #1 – Unable to grant some kind of management or administration permission to a small group or department

Using a Learning Management System that is based on SharePoint makes it easy to assign a role to a user, within the entire system as well as within a specific unit of the organizational structure. One of the great things about ShareKnowledge Learning Management System is that it inherits all the capabilities of SharePoint. So, it has full access to your Active Directory as well as SharePoint’s Form Based Authentication (FBA) that allows controlled ShareKnowledge access for non-Active Directory (AD) configured users like third-party business partners.

Problem #2 – Learning Management System administrators often have to run reports since managers have no rights to gather information.

It seems natural that managers would be able to run reports on their team training but alas this isn’t always the case with some Learning Management Systems. As mentioned in Problem #1, SharePoint lets you get as granular as you need as far as setting permissions. With the addition of ShareKnowledge, you can take it one step further and give roles such as learner, instructor, observer or administrator. For instance, a manager could be given the observer role in which they would be able to monitor their department’s training process and have access to reports on department employees.

Problem #3 – Employees have a difficult time remembering a new username and password. As a result, they don’t use the LMS.

Using an LMS built on top of SharePoint gives the benefit of not having to remember yet another username and password. Users of ShareKnowledge can breathe a sigh of relieve because there is just one single sign-on that is linked to your company’s active directory.

Problem #4 – Have difficulty updating new versions of learning objects, learning materials etc.

This is a very big problem for a trainer if uploading the training material is problematic. With a SharePoint LMS, there is no need to transfer training content from one system to another. This is because content management and the LMS are linked which enables a seamless transfer of information. SharePoint also provides strict versioning control so the latest, most up-to-date training material is always available for learners.

Problem #5 Reporting is not easy to implement.

Reporting is crucial to know if training programs are effective. SharePoint has some out-of-the-box reporting features that can be enhanced with a little customization. Or, add ShareKnowledge and have a complete reporting system that is easy to implement. Built-in reports make it possible to supervise current training to learn how courses are progressing and what results learners are obtaining. In addition is an ad hoc report builder that can be done in just three clicks to fulfill each company’s unique needs. All of ShareKnowledge’s built-in reports can also be downloaded with one click in XLS format, allowing the examination of data in greater detail. It is also possible to extract ShareKnowledge data to analyze it along with other data from an HRIS.

We understand and sympathize with the phone calls we receive every day from customers who are frustrated with their current LMS system. Not every system is perfect, but there are some key features that just shouldn’t be compromised for. We hope that this blog has provided a better understanding of how a SharePoint LMS can solve some of the five most common issues with learning management systems. We’d love to hear your thoughts. What problems do you face with your current learning management system?

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